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Showing 'April 2019: Staff Safety and Difficult Customer Interactions'.
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Managing
Customer
Behaviour
CSG April 2019 Presenter: Kristen Richardson, Wellbeing and Safety Business Partner Team Leader, ANZ

Staff Safety and Difficult Customer Interactions

Presentation by: Kristen Richardson, Wellbeing and Safety Business Partner Team Leader, ANZ

Presentation package now available (members only)

Many businesses have seen an upsurge in staff impacted by difficult customer interactions that may place them at risk of a physical or psycho-social illness. This has particularly been the case in the banking industry and is varied across customer contact, whether it is face-to-face or telephone interactions.
ANZ Bank has a strategy in place to keep their staff safe from this risk and this was presented by Kristen Richardson, Wellbeing and Safety Business Partner Team Leader, at a lunchtime presentation to Central safety Group on 9 April, 2019.
The strategy looks at all aspects of staff safety – physical, psycho-social and most importantly the leadership culture shift required to enable this strategy to be successful. This strategy was developed using external consultancy expertise and research across other industries.

The presenter:

Kristen Richardson joined ANZ in mid-2014 and has been in her current role providing Business Partnering wellbeing and safety support across ANZ Australia Division for two years. Prior to that, she was Retail Wellbeing and Safety Business Partner at ANZ. She spent over seven years in senior HR roles with infrastructure company Golder Associates after being with Coles Supermarkets for 10 years as National HS Manager. Kristen started her career in nursing before studying OH&S at RMIT and doing further studies in change management.

 
 

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Psychological
Safety at
Work

CSG May 2024 event - WorkSafe Victoria - Psychological safety at work


Psychological safety at work

Presented by: WorkSafe Victoria
Event: CSG Hybrid Lunchtime Presentation -via zoom or in person

Date: Tuesday 14 May 2024, noon
Non-Members welcome to attend

Psychological safety at work
Come along to a special event on 14 May with 3 in-person presenters from WorkSafe Victoria, including an Inspector, on the topic of psychological safety.
Any worker experiencing unsafe work is a matter of concern for all – employees, employers, insurers, and regulators. So what are some practical approaches companies can take to prevent mental injuries and create safe and mentally healthy workplaces?
We’ll hear from people working on this issue for WorkSafe Victoria. They will talk about their experience supporting Victorian employers to adopt a psychosocial risk management approach in their workplaces. This includes the range of psychosocial hazards that duty holders need to address. They will outline how to access the tools and resources that make getting started easy.
There will an extended Q&A session, so bring along your thoughts and questions and join the discussion.

About the Speaker:

CSG Mary 2024 Event - Worksafe - 3 speakers

Madelaine Barry is a Program Officer (Psychological health programs): project manager delivering strategic interventions aimed at preventing and reducing the risk of work-related mental injury.
Darcy Cooper is Program Manager (WorkWell): large scale behaviour change specialist for psychological health and safety.
Daniel McConville is a Psychosocial Inspector: his role is to ensure that Victorian workplaces are meeting their obligation to provide a working environment that is safe and without risks to psychological health.

Date: Tuesday 14 May 2024
Time: 12:00pm to 1:00pm
Where: Regus Yarra Room, 50th floor, 120 Collins Street, Melbourne
How: In person or online via Zoom -the link will be sent out on the afternoon of Monday 8 April
N.B. A video recording of the session will be available on the website exclusively for financial members.
Cost: Financial members* free. Others $15
RSVP: COB Monday 13 May 2024. Online using our RSVP form
Join: Join CSG now [Individual membership fee: $85.]
*If unsure of your membership status, contact This email address is being protected from spambots. You need JavaScript enabled to view it.
   RSVP: by Monday 8 April.
Online using our RSVP form or Email: This email address is being protected from spambots. You need JavaScript enabled to view it., phone the secretary T: (03) 9387 9768 Mobile 0417 040 252
The Zoom event link will be emailed on the afternoon of Monday 13 May 2024.

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